Who We Are

Businesses in the Philippines and all over the world are looking for a reliable, highly-skilled, technologically up to date (BPO) Business Process Outsourcing company to ease their burden.

Why? Because this enables them to focus on growth and development, while their BPO partner keeps their core communications and customer relations running strong – that’s who YOU are.

Who are we at SiBS? Simple. We exist to serve YOU. The goals, structure, and offered services of SiBS were created in response to your business’ BPO needs. And they continue to revolve around those needs and grow and innovate in response to them each and every day.

At SiBS, We Are Focused On A Mission

SiBS can be defined, from one aspect, as industry-focused support. We have clearly defined goals for achieving excellence in customer service for our clients.

While we handle immense quantity, our real passion is quality. Bottom line – we work hard to make you shine in the marketplace and to optimize your customer satisfaction and customer retention rates.

We also are on a mission to reduce your customer contact costs, thus saving you money and boosting your company’s profitability. Day in and day out, we serve your company and your clients like it was all our own.

We Are Fully Equipped & Constantly On The Cutting Edge

As they say, a dream without a plan is just a wish. That’s why SiBS has a detailed plan for catering to all of your outsourcing needs. And core to these processes is robust IT infrastructure and multi-channel technology that we always keep updated to the very cutting edge.

We have the system in place and the hardware and software in place to flawlessly handle a wide variety of services from numerous clients and at consistently high volumes.

We Are A Team Of Highly Motivated, Highly Skilled Personnel

Aside from vision and technology, the third key ingredient that defines who we are at SiBS is our highly motivated, highly skilled workforce.

We have extremely engaged employees, which translates (on your end) into a highly motivated support team. Our company puts a high premium on a strong work ethic, integrity, reliability, and pursuit of excellence. We never settle for mediocrity because that’s not good enough for you, our clients.

During hiring, we look for multi-lingual talent so we can serve you effectively in multiple languages. We select the best workers from the local labor pool, and we reward them with extremely competitive compensation and attractive employee benefits packages. This results in high productivity and high employee retention rates.

We Are Always Prepared For Unexpected Challenges

No matter how streamlined one’s regular, day to day procedures may be, it is also necessary to be fully prepared for unexpected challenges and for emergency situations.

The Disaster Recovery Plan in place at SiBS enables us to avoid costly and disruptive shut-downs and to get back up to full working order in a minimal amount of time.

SiBS Is Local To The Philippines

SiBS is located right here in the Philippines, which gives us a number of competitive advantages. First, we have full access to the local labor market.

Second, we have a strong local reputation. Our location in Davao has been in operation since 2011 and continues to support clients from across multiple industries, including telecom, financing, real estate, eCommerce, retail, healthcare, and more.

Third, being a Filipino-owned company gives us a number of logistical and taxation advantages compared to foreign-owned competitors.

And fourth and finally, we are dedicated to give back to our local Filipino communities in creative ways since we can say without hesitation that they are truly “ours.”