How Smart Outsourcing Plays Into Your Business Continuity Plan

The COVID-19 pandemic created a new normal, but it doesn't have to slow your business down. Here's how/why you should outsource for business continuity.

The coronavirus has affected companies all around the world. In the United States, more than 30 million people have filed for unemployment benefits in recent weeks.

Worried about the effects of the coronavirus pandemic on your business? Outsourcing could help maintain business continuity.

The pandemic has not affected all countries equally, and employee and continuity issues that you're facing may not be present in other countries. Outsourcing tasks to temporary staff in these countries should be a key part of your business continuity plan. 

Ready to find out how outsourcing can help your business adapt to the new normal of the COVID-19 pandemic? Then please, read on.

Outsourcing to the Philippines

While the coronavirus pandemic is affecting the Philipines, there are several exceptions to the lockdown. One of these are companies that work in the business process outsourcing sector.

This means that companies in other countries can still outsource labor to the Philipines. Work will still be done during the coronavirus pandemic.

During the pandemic, you must still offer customer service to your customers. If you can't do this, your customers may become frustrated with your company, which could cost you business both now and in the future.

The solution to this problem is outsourced call centers. 

The Benefits of Outsourcing For Business Continuity

Outsourcing can be a keystone of your business continuity plan. In this section, we'll take a look at what benefits outsourcing can offer your company.

Resilience During Uncertain Times

In the United States, many companies have had to furlough their employees. If they're employees who can't work from home, such as call center employees, you're not going to be able to offer your customers the service they expect.

Outsourcing your customer service to countries where lockdown isn't as strict means that your business won't have to lie fallow. Instead, you can continue offering top-quality service to your customers.

Increased Productivity

Due to the pandemic, hiring new staff to boost your productivity is near-impossible. Outsourcing to other countries gives you access to a huge talent pool of productive and skilled employees.

Low Cost

If you were to temporarily employ some customer service agents in the United States, it would cost you a small fortune. Outsourcing to the Philipines can be done for much smaller amounts of money, without jeopardizing the levels of service offered.

Access to this labor pool is cheap and easy. You may even wish to continue outsourcing once the coronavirus pandemic is over.

Interested in Outsourcing?

Outsourcing to the Philippines can provide key services that help you adapt to the new normal of the pandemic and can help maintain business continuity.

We tailor our services to your specific needs, which means you'll never have to pay for services that you won't use. For more information on our services, please read our "how it works" page.

Do you have other questions about our products or services? Then please read our FAQs page and contact us if you have any further questions!